Identifying Barriers To Organizational Learning Using Pareto Chart And Finding Ways To Overcome Them. Case Study- Setif Riyadh Complex

Abstract

The study aimed to find 20% of the main factors causing 80% of the major problems that obstruct the organization's learning by conducting a study of the case of the Riyadh Complex in all its branches, where the factors were dismantled into two types : individual factors and factors related to the organization as a whole , and then the main factors were extracted using the Pareto curve as an effective way to find a few causes that create a large majority of problems, the study relied on the descriptive and analytical approach in order to reach its goals, and this study found a set of results , One of the most important result is that the leaders of the organization are surrounded by less qualified assistants who do not transfer their education to all levels of the organization, as they make the responsibility for their mistakes on others and they are not interested in the formation and training of its members, on the level of the organization as a whole it is characterized by an inflexible organizational structure that causes the obstruction of the transfer of information between different levels, as well as obstruct collective action and creates bureaucracy in transactions.