The impact of quality of work life in achieving organizational excellence: An applied study on some institutions in Setif

تاريخ الاستلام: 28/12/2020 تاريخ القبول: 09/05/2021

Abstract

This article aims to highlight the impact of quality of work life in achieving institutional excellence in its two dimensions, leadership excellence and service excellence. For this purpose, a field study was conducted on a sample of (31) representatives of an institution operating in the industrial zone of Setif, depending on the descriptive approach and the questionnaire as a tool for data collection. The study concluded:

• That the studied institutions are concerned with the quality of the workers' job lives through their interest in occupational health and safety in the work environment, participation in decision-making, wages and bonuses, training programs, job stability and security, opportunities for advancement and promotion, while the institutions under study have not succeeded in achieving a balance between the working and personal life of workers.
• And that the institutions under study are able to achieve institutional excellence, through their achievement of leadership excellence and excellence in service provision.
• And that the quality of job life affects positively and very strongly on institutional excellence in the institutions under study.